Shipping Policy
Effective Date: August 5, 2026
At m8ntra, we strive to process and ship every order with care, accuracy, and efficiency.
Order Processing
Orders placed before 12:00 PM Pacific Time (PST) on business days are typically processed and shipped the same day.
Orders received after 12:00 PM PST, on weekends, or on recognized holidays will generally be processed on the next business day.
While we make every effort to meet these processing times, occasional delays may occur due to order volume, carrier service interruptions, payment verification, or other unforeseen circumstances. If a significant delay affects your order, we will make reasonable efforts to notify you.
Shipping Methods
Available shipping options are presented during checkout and may vary based on destination and order size.
Once an order has been shipped, a tracking number will be provided by email when available.
Packaging & Product Care
Every order is carefully packaged to help protect product integrity during transit.
Upon delivery, inspect your package for any visible signs of damage before opening. If your shipment appears damaged, please retain the original packaging and contact us promptly.
Products should be stored according to the handling and storage guidance provided with the product or on the product page. Proper storage after delivery is the responsibility of the purchaser.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at the time of purchase.
m8ntra is not responsible for delays, additional shipping charges, or delivery issues resulting from incorrect or incomplete address information.
If you need to update your shipping information, please contact us as soon as possible. Address changes cannot be guaranteed after an order has entered processing.
Delivery Times
Estimated delivery times are provided by the selected shipping carrier and are not guaranteed.
Delivery times may be affected by weather, carrier delays, holidays, or other circumstances beyond our control.
Lost or Delayed Shipments
If your shipment appears to be delayed or lost, please contact us with your order number.
We will work with the shipping carrier to investigate the shipment and assist in resolving the issue whenever possible.
Damaged Packages
If your order arrives visibly damaged, please retain all packaging materials and contact us promptly.
Including photographs of the package and its contents will help us evaluate the issue more efficiently.
Shipping Restrictions
We reserve the right to refuse or limit shipments where required by applicable laws or carrier restrictions.
Questions
If you have questions regarding shipping or an existing order, please contact us:
Email: info@m8ntra.com
Please include your order number with any shipping inquiry so we can assist you as quickly as possible.